Complaints Procedure

The named complaints manager with responsibility for following through complaints for the organisation is:

David Ingham
Managing Director
HEADS Recruitment Ltd
Kimada House
442 Flixton Rd
Flixton
Manchester.
M41 6EY

T: 0161 746 8811
F: 0161 747 7940
E: david.ingham@heads-uk.com

Heads Recruitment Ltd will endeavor to acknowledge complaints as soon as possible, however please allow upto 7 days for a response email/letter to your complaint.

HEADS Recruitment Ltd believes that, wherever possible, complaints are best dealt with on a local level between the complainant and HEADS Recruitment Ltd. If either of the parties is not satisfied by a local process the case can be referred to the REC Professional Standards.

The Contact Details of the REC Professional Standards are:

Professional Standards Team
T: 0207 009 2186
F: 0207 937 4112
E: standards@rec.uk.com

Further Information can be found on The Recruitment & Employment Confederation site here:

http://www.rec.uk.com/about-recruitment/standards/How_to_Complain/FAQs

Alternatively if your complaint refers specifically to our LOGISTICS Division, you can find the contact details to the FTA Professional Standards Team here:

http://www.fta.co.uk/