A partner you can trust – A workforce you can rely on

Having the right people across your Customer Support functions is critical for your success and brand reputation.

Our comprehensive search and selection processes mean we’re fully geared to deploy the right people, first-time, every-time.

It’s crucial that your workforce is reliable, trustworthy, suitable and highly trained. It’s also important that they are focused on achieving key performance targets and ‘buy in’ to your organisations brand.

Operating streamlined and flexible head-count figures makes a big impact on your bottom-line, but retaining your ‘difference makers’ is just as important.

Our comprehensive search and selection processes mean we’re fully geared to deploy the right people, first-time, every-time, whether that be temporary, permanent or deploying a rapid response contingent workforce.

Short-listed candidates are tested for key performance areas including; IT competency, order processing, data inputting, call handling and complaints management.

An integrated and retained Customer Support workforce is an important asset.

Our group on-boarding processes mean we’re able to deliver bespoke and thorough induction programmes for one or many personnel, on-site or remotely.

Our proactive performance development services complete our one-stop-shop workforce approach, ensuring your workforce is always focused on achieving measurable results.

Whether you require flexible, temporary or permanent Customer Support personnel, today, tomorrow or next week, our team is here to deliver the people you need. To speak to a member of our Customer Support recruitment team or to request a complimentary workforce efficiency consultation, enquire today.


  • Monthly Management<br />Reviews

    Monthly Management

  • Biometric Hand<br />Scanning

    Biometric Hand

  • Ongoing Workforce<br />Assessments

    Ongoing Workforce

  • DBS<br />Checking


  • Active Performance<br />Management

    Active Performance

  • Tailored Training<br />Programs

    Tailored Training

  • Induction<br />Processing


  • Compliance<br />Management


  • Out of Hours<br />Support

    Out of Hours

  • AWR<br />Tracking


  • Active KPI<br />Measurement

    Active KPI

A recruitment partner dedicated to giving you the right people

Your marketplace is competitive and everyone knows it is vital that you hire the right person. But what does a bad-hire cost your business? Hiring the wrong person not only impacts on your bottom line initially, but then you have to factor in the costs of replacing them, Senior Management time, lost business opportunities, negative brand reputation, and the potential impact on team morale.

It is essential that your outsourced partner understands your business, its people and culture.

When you consider such detrimental impacts it is clear to see the importance of running effective recruitment campaigns. Outsourcing such recruitment campaigns can therefore appear attractive but it is essential that your outsourced partner understands your business, its people and culture.

We enjoy close working relationships with our Clients as we work with them 52-weeks per year providing effective On-Demand recruitment services. This close understanding of our Client’s business has allowed us to effectively fill this void that exists between in-house and outsourced recruitment campaigns.

Whatever your requirement, our principals of taking the time to fully understand your business by arranging visits to take briefs, and by taking into account your culture and personality profiles and not focusing solely on job profiles.

From working closely with our clients, we have developed a thorough and bespoke recruitment service aligning each recruitment drive with our clients’ needs and expectations. We understand that each position is vital to your operation and will work with you to design a campaign that meets your requirements. Covering our 4 key sectors, we are able to recruit staff from entry level positions through to senior management and executive.


  • Role requirement consultation
  • Face to Face interviewing
  • Person profile consultation
  • Competency based testing
  • Recruitment Agency consultation inc. Benefits & Consequences
  • ISV Internet Testing Suite
  • Executive search & Candidate Sourcing
  • Personality Profile Testing
  • Advertising
  • ‘Long List’ Submission
  • Brand protection
  • ‘Individual’ Submission
  • Response management and screening
  • Offsite interviewing facilities
  • Telephone interviewing
  • Referencing
  • Negotiation & Onboarding

To speak to a member of our Appointments Team or to request a complimentary salary benchmarking, enquire today.

Headcount Strategy Model:

Flexible / Contingent / Temp-to-perm / Interim / Permanent